![]() ![]() ![]() This is from a customer of ours in Denmark. If you’re a Nikon user you may find the following information of use. Use the ‘Input | Source’ option to select your scanner. What’s up?Ī) You’re probably startling someone in a nearby office by scanning on their network attached scanner. Q) When I scan, I get a blank page, but my scanner doesn’t make any noise. How can I make VueScan not save the blank back sides?Ī) Set “Output | PDF multi page” to “Blank page” Q) I’m scanning both sides of the paper, but some pages have nothing written on the back side. Q) My scanner can scan both sides of the paper. Then run VueScan, set "Input | Mode" to "Transparency" and press the "Preview" button.Īlso, make sure the lamp in the scanner lid turns on when you press the "Preview" button. Make sure nothing is blocking the small rectangular calibration area in the plastic film holder. Make sure the plastic film holder is oriented properly on the glass. Make sure you've removed the cover from the lamp in the scanner lid. Make sure the cable from the lamp in the scanner lid is plugged into the back of the scanner. Q) I can’t scan film using the lamp in the scanner lid. Lastly, make sure you aren't using a Virtual Private Network (VPN) - this will interfere with finding scanners on the network with mDNS. The computer and scanner also need to be on the same subnet. You might also check that your firewall or router between your computer and scanner isn't blocking mDNS responses from the scanner from being returned to VueScan (UDP port 5353). You might also need to enable AirPrint on the front panel of the scanner. What should I do?Ī) Check the scanner settings on the front panel of the scanner to see if there's an option for enabling 'mDNS' (it might be called 'Bonjour')? This is how VueScan detects scanners on the network. Q) VueScan doesn’t find my WiFi (or Ethernet) scanner. When all else fails, try rebooting your computer. Here are some instructions for doing this: It’s quite rare, but you might need to disable secure boot on Windows 10 build 1607 or later. On Linux, run VueScan as root to diagnose if it’s a libusb device protection problem. On Mac OS X, make sure the scanner appears in ‘About This Mac’ in the USB devices section. On Windows, make sure a driver is loaded in Device Manager. What should I do?Ī) Try a different USB cable and/or a different USB port. Remember! You do not have to tell us about an email address change for your use of VueScan, it is only relevant for the newsletter. You can contact us with questions or for technical support here: You can unsubscribe the old email address here: You can subscribe to the newsletter with your new email address here: Please remember: If you have changed your email address PLEASE do not email us! If you still want to write to us then please do so, it’s not too late and would be great to have you on board. Over the next few months we will add these comments to the website, most likely on the scanner information page – and we’ll write to you as well to let you know that you have been published. I have replied to every one of them now and we can’t thank you enough – especially for the wonderful photos you have sent in as well! The response has been overwhelming! A massive thank you to the HUNDREDS of emails we have received telling us how / why / when you use VueScan – we have had replies from all over the world and it has been fascinating to read them and learn about you. In the last newsletter we asked you to help us with endorsements and comments about your use of VueScan. VueScan Newsletter - August 2019 Newsletter ![]()
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